Personal identification information
We may collect personal identification information from Students in a variety of ways, including, but not limited to, when Students enroll in the School or a Course within the School, subscribe to a newsletter, and in connection with other activities, services, features, or resources we make available in our School. Students may visit the School anonymously. We will collect personal identification information from Students only if they voluntarily submit such information to us. Students can refuse to supply personal identification information but doing so may prevent them from engaging in certain School related activities.
How we use collected information
The School may collect and use Students’ personal identification information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Students as a group use the services and resources provided in our School.
- To send periodic emails
We may use Student email addresses to send Students information and updates pertaining to their order. Student email addresses may also be used to respond to Student inquiries, questions, or other requests.
Sharing your personal information
We do not sell, trade, or rent Student personal identification information to others.
Third party websites
Student may find advertising or other content in our School that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our School. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Student, is subject to that website's own terms and policies.
Your acceptance of these terms
Juan Santos (the “Company”) respects the privacy concerns of the users of its website, santoscounseling.com and other sites operated by Juan Santos to include but not limited to (https://create-and-fill-your-therapy-group.teachable.com) (https://immigration-evaluation-training.teachable.com) (https://relationship-workshop.teachable.com) and the services provided therein (the “Site”). The Company thus provides this privacy statement to explain what information is gathered during a visit to the Site and how such information may be used.
Use of Information: As a general policy, no personally identifiable information, such as your name, address, or e-mail address, is automatically collected from your visit to the Site. However, certain non-personal information is recorded by the standard operation of the Company’s internet servers. Information such as the type of browser being used, its operating system, and your IP address is gathered in order to enhance your online experience.
The Site’s various mailing lists, downloads, special offers, contests, registration forms, and surveys may request that you give us contact information such as your name, mailing and/or e-mail address, demographic information such as your age and gender, and personal preference information such as your preferred software and interests. Information submitted at the time of submission will be used by the Company only as necessary for our legitimate business interests, including without limitation the improvement of our products, services and the contents of the Site. The Company may also share such information with our business and promotional partners to further those interests. Personally identifiable information is never sold or leased to any third parties. With your permission, we may use your contact information to send you information about our company and products. You may always opt-out of receiving future mailings as provided below. The Company does not store any credit card information it may receive in regard to a specific transaction and/or billing arrangement except as necessary to complete and satisfy its rights and obligations with regard to such transaction, billing arrangement, and/or as otherwise authorized by a user.
The Company may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with the Company’s rights or property, other users of the Site, or anyone else that could be harmed by such activities.
Children Age 13 and Under: The Company recognizes the special obligation to protect personally identifiable information obtained from children age 13 and under. AS SUCH, IF YOU ARE 13 YEARS OLD OR YOUNGER, THE COMPANY REQUESTS THAT YOU NOT SUBMIT ANY PERSONAL INFORMATION TO THE SITE OR TO THE COMPANY. If the Company discovers that a child age 13 or younger has signed up on the Site or provided us with personally identifiable information, we will delete that child’s identifiable information from our records.
The Company nonetheless encourages parents to go online with their kids. Here are a few tips to help make a child’s online experience safer:
- Teach minors (under age 18 years) never to give personal information, unless supervised by a parent or responsible adult. Includes name, address, phone, school, etc.
- Know the sites your minors (under age 18 years) are visiting and which sites are appropriate.
- Look for Website privacy policies. Know how your minors (under age 18 years) information is treated.
- Check out the FTC’s site for more tips on protecting minors (under age 18 years) and/or childrens privacy online
Company uses the following cookies on the Site:
Kajabi session cookie
Tracks your active admin session so you don't need to re-login
Kajabi affiliate token
Tracks which affiliate has referred an offer purchase
Admin bar hidden
Tracks whether the user wishes their admin previewing bar to be hidden
Malware/Spyware/Viruses: Neither the Company nor the Site knowingly permit the use of malware, spyware, viruses, and/or other similar types of software.
Online courses versus psychotherapy or counseling services: Juan Santos (the “Company”) role and professional identity in the online courses differs from that in the role Juan Santos (the “Company”) takes when utilizing CRC and LPC credentials. Juan Santos (the “Company”) in the online course environment is the creator of the courses and not engaged with any of the students or those who access the site, land on the online course sites, usage, access, registration and/or purchase of the course or reading materials in a (therapeutic relationship or any mental health related relationship that connects to utilizing CRC and LPC credentials).
Consent: Your usage, access, registration and/or purchase of the online course consents that you understand all the terms and privacy related policies. Your usage, access, registration and/or purchase of the online course consents that you understand the difference in role of Juan Santos (the “Company”) and in no manner or circumstance will hold Juan Santos (the “Company”) liable.
Bulletin Boards and Chat Areas: Guests of the Site are solely responsible for the content of messages they post on the Company’s forums, such as chat rooms and bulletin boards. Users should be aware that when they voluntarily disclose personal information (e.g., user name, e-mail address, phone number) on the bulletin boards or in the chat areas, that information can be collected and used by others and may result in unsolicited messages from other people. You are responsible for the personal information you choose to submit in these instances. Please take care when using these features. Choice/Opt-Out: The Site may provide you the opportunity to opt-in to receive communications from us at the point where we request information about you. You always have the option of removing your name from any e-mail list in order to discontinue any such future communications. In order to ensure immediate removal from any list, please follow the specific instructions set forth within the communications you receive from the Company which you no longer wish to receive. If you are unsuccessful in completing the instructions specified in any such communication, please e-mail us at [email protected], including a copy of the undesired email attached to the request, and state you wish to be removed from the mailing list.
Relationship: Your usage, access, registration and/or purchase of the online course does not imply or consent to any type of therapeutic relationship and/or client-counselor relationship. Juan Santos (the “Company”) online courses do not hold Juan Santos (the “Company”) under any regulation or ethical bound connected to licensure. Juan Santos (the “Company”) is not practicing in any relation as a licensed professional counselor in the online courses. Your usage, access, registration and/or purchase of the online course implies that you understand the terms and policy and will not hold Juan Santos (the “Company”) liable under any circumstances.
Contact Information for Complaints or Concerns: If you have any complaints or concerns about the Company or about this privacy statement, please contact:
Via email: [email protected]
Via regular mail: Juan Santos
3300 Battleground Avenue Suite 303
Greensboro, NC 27410
Information provided by you via general e-mail inquiries to the Company such as your e-mail address is used only to respond to your inquiries in the ordinary course of business, and is never shared with third parties.
Security: Security for all personally identifiable information is extremely important to us. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, The Company cannot ensure or warrant the security of any information you transmit via the internet. By transmitting any such information to the Company, you accept that you do so at your own risk.
Last Updated: April 30, 2019